How can we assist you?

In-stock orders are dispatched within 24–48 hours via specialized courier. Delivery across the UK mainland typically takes 3–5 working days. You will receive real-time SMS tracking with a 2-hour delivery window on the morning of arrival.

Yes. While our primary online checkout serves the United Kingdom and Europe, our trade desk regularly coordinates worldwide crated shipping. Contact trade@luminouslighting.co.uk for bespoke export quotes.

All Luminous shipments are fully insured. In the unlikely event of transit damage, inspect your parcel on arrival and notify us within 48 hours at care@luminouslighting.co.uk with photographs of the packaging and item. We will dispatch an immediate priority replacement.

We offer a 15-day in-home return period from the date of delivery. Items must be unmodified, uninstalled, in their original protective packaging, and complete with all components and manuals.

Simply email care@luminouslighting.co.uk with your order number and item details, or submit a request directly through your Account dashboard. We will generate a prepaid return label or arrange courier collection for larger statement chandeliers.

Once our inspection team receives and verifies the fixture at our workshop, your refund is issued immediately back to your original payment method (typically appearing in 2–4 banking days).

Yes. All Luminous chandeliers and pendant lights include adjustable high-tensile steel cables or modular threaded rods. Specific maximum drop and minimum clearance specifications are detailed on each product page.

All of our fixtures support dimming. Integrated LED models use flicker-free 2700K warm architectural drivers compatible with leading-edge/trailing-edge (Triac) and DALI systems. Fixtures with E14 or G9 sockets can be paired with any high-CRI dimmable bulbs.

We provide comprehensive wiring diagrams and hardware for all luminaires. We strongly recommend that all fixtures are installed by a qualified NICEIC-registered electrician.