Eligibility
This warranty applies to new Luminous Lighting products purchased directly from us by a consumer and delivered to a United Kingdom address. It starts on the date the order is delivered and runs for 36 months.
Please keep your order confirmation or other proof of purchase. Products must be installed, used and cared for in accordance with their instructions and all applicable safety requirements. Electrical products should be fitted by a suitably competent person where required.
What is covered
The warranty covers manufacturing defects in materials or workmanship that arise during normal domestic use within the warranty period. A product is not necessarily defective simply because a later model, finish or component becomes available.
What is not covered
- —Bulbs, lamps, batteries and other replaceable consumable parts
- —Normal wear and tear, expected ageing or natural changes to a finish
- —Accidental damage, misuse, neglect, improper storage or unsuitable cleaning products
- —Incorrect installation or use contrary to the supplied instructions
- —Unauthorised alterations, repairs or replacement parts
- —Damage caused by power surges, water, fire, corrosion or other external events
- —Commercial or unusually intensive use unless agreed with us in writing
- —Minor variations in colour, texture or finish that are inherent to the materials used
Making a claim
Tell us about the issue as soon as reasonably possible and before the 36-month warranty period ends. Reply to your order confirmation or use the customer service contact details supplied with your order. Please include:
- 01Your order number and the name used to place the order
- 02The product name or SKU, if available
- 03A clear description of the fault and when it first appeared
- 04Clear photographs or a short video showing the product and fault
- 05Installation details where the issue may relate to fitting or wiring
Please keep the product and do not arrange a repair or dispose of it until we have explained the next steps.
Assessment and remedy
We may ask for further information or arrange for the product to be inspected. If the claim is valid, we will choose an appropriate remedy, normally a repair, replacement product or equivalent product where the original is unavailable. Any remedy will be provided without limiting your statutory rights.
We will cover reasonable return, collection and redelivery costs for a valid claim. If inspection shows that the issue is excluded from this warranty, we may charge reasonable costs only after explaining them to you in advance.
A repaired or replaced product remains covered for the rest of the original 36-month warranty period; the warranty period does not restart.
Your legal rights
Additional protection, not a replacement
This warranty is provided in addition to your legal rights and does not affect them. You may have rights to a repair, replacement, price reduction or refund where goods are faulty, not as described or not fit for purpose under the Consumer Rights Act 2015.
Warranty provider details
The warranty is offered by Luminous Lighting. Claims should be made directly to our client care team or submitted through our dedicated customer service portal.
Customer Service & Claims Desk
Luminous Lighting Ltd
Client Care: care@luminouslighting.co.uk
Support Hotline: +44 (0) 20 7946 0192 (Mon–Fri 09:00–18:00 GMT)
Last updated: 30 September 2026