Privacy Policy

Luminous Lighting is the controller of the personal data you provide to us. When this policy refers to “we”, “us” or “our” it means the Luminous Lighting entity responsible for the products and services you use.

If you have any questions about this policy or the way we handle your personal data, please contact us using the details at the foot of this page.

We may collect and process the following categories of data:

• Identity data

  Your name, billing and delivery address and contact details.

• Order data

  Products purchased, order history, payment references and correspondence.

• Technical data

  IP address, browser type, device identifiers and pages visited.

• Usage data

  How you interact with our website, including search terms and clicked links.

• Communications data

  Messages you send us, enquiry and consultation form submissions.

• Marketing preferences

  Your choices about receiving marketing from us.

We use your personal data to:

1. 01Process and fulfil your orders, including payment, delivery and after-sales support.
2. 02Manage your customer account and respond to your enquiries.
3. 03Send you transactional communications such as order confirmations and shipping updates.
4. 04Send you marketing messages about products and offers where you have given consent or we have a legitimate interest and you have not opted out.
5. 05Improve our website, products and services through analytics and user research.
6. 06Comply with our legal obligations, including fraud prevention and tax record-keeping.

We rely on the following legal bases under UK GDPR to process your data:

• —Contract: Processing necessary to fulfil your order or respond to a pre-contractual request.
• —Legal obligation: Where we are required to process data by law, including tax and consumer legislation.
• —Legitimate interests: For fraud prevention, website security, product improvement and direct marketing to existing customers.
• —Consent: Where you have opted in to marketing communications. You may withdraw consent at any time.

We share your personal data only where necessary. Recipients include payment processors (for secure transaction handling), delivery carriers (for order fulfilment), email and hosting providers (for communications and website operation) and analytics services (for website improvement). We do not sell your personal data to third parties. Any third party we engage is contractually required to process your data only on our instructions and in accordance with applicable data protection law.

We keep your personal data only for as long as necessary for the purposes described in this policy. Order and transaction records are retained for seven years to meet HMRC requirements. Account data is held for as long as your account is active and for a reasonable period afterwards in case of disputes or queries. Analytics data is retained in aggregated or anonymised form.

Under UK data protection law you have the right to:

• Access

  Request a copy of the personal data we hold about you.

• Rectification

  Ask us to correct inaccurate or incomplete data.

• Erasure

  Ask us to delete your data where there is no compelling reason to keep it.

• Restriction

  Ask us to restrict processing of your data in certain circumstances.

• Portability

  Receive your data in a structured, machine-readable format.

• Object

  Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights please contact us at the details below. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We use essential cookies to keep your session active and remember your cart. We only use analytics and marketing cookies if you give explicit consent. You can review or withdraw your consent at any time using the controls below or through your browser settings.

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Last updated: 29 September 2026